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Sales Support Manager - North Florida
Cigna
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Location Icon Tampa, Florida

Sales Support Manager (Client Service Manager) North Florida, U500 Role Summary Accountable for a team of Client Service Consultants (CSC) and Sales Support Consultants (SSC). The CSM (Client Se...

Sales Support Manager (Client Service Manager)
North Florida, U500

Role Summary
Accountable for a team of Client Service Consultants (CSC) and Sales Support Consultants (SSC). The CSM (Client Service Manager) will be responsible for the overall management of the U500 CSCs and SSCs for the North Florida market. The CSM will oversee the sales-owned portions of the implementation process and of the service experience for the clients we serve. This includes establishing long-range goals, objectives, and plans; operational performance; and coordinating activities of Client Service Consultants and Sales Support Consultants and their respective functions.
Reports directly to the VP of Sales Retention.

Responsibilities
Manages the CSC and SSC team, coaching and providing feedback on performance and effectiveness; both individually and as a team.
Builds excellent matrix partner relationships that support service for our customers, including Implementation, Gold and Platinum Service Operations, Pharmacy Implementation, Eligibility, Billing, etc.
Works with Sales Operations and key matrix partners to ensure effective partnership that increases speed of issue resolution, identifies outdated processes and suggests viable alternatives to global service items and barriers. Champions a zero tolerance for substandard service.
Works with each CSC to build out a book of business plan and approach to suit the needs of their underlying brokers and clients.
Assigns the CSC book of business; monitors regularly to assess necessary changes and/or staffing needs.
Identifies service trends requiring escalation and/or awareness through Sales team.
Manages ongoing alignment between SSC team and sales team members.
Serves as SME to Sales leadership team on issues impacting the go-to-market messaging.
Maintains SOPs on service and sales support functions and processes; ensures compliance and oversees updates as needed.
Effectively onboards new hires. Manages their training and development closely, ensuring they have a training plan, mentor, and tools for success.
Pushes SSC team to achieve high levels of accuracy, efficiency and customer-centricity.
Provides external facing leadership in the market; build relationships with key consultants, customers, providers, and community leaders.
Works collaboratively with Sales Management and matrix partners to ensure seamless service delivery for special projects and peak times of the year. (examples: platform migrations, 1/1 Readiness)
Upgrades talent where and when necessary; aggressively manages performance.
Creates and maintains an active people pipeline.
Qualifications
Bachelor’s degree highly preferred
Proficient knowledge (min 3-5 years) in health care / managed care business; to include many or all of the following: product knowledge, sales practices, account management and knowledge of administrative operations
Strong interpersonal management and relationship building skills
Strong leadership and team work skills
Solid organizational, management, administrative and human relations skills in a style which exhibits maturity, leadership, sensitivity and teamwork
Prior experience managing people beneficial, but not required
Consultative selling skills; ability to interpret highly complex language and simplify for the team or the client/broker
Proven ability to function in a heavily matrixed environment
Self-motivation and an entrepreneurial spirit
Proven ability to foster collaboration, values other perspectives and gains support and buy-in for organizational proposals
Strong product knowledge; ability to manage and operate as a leader
Proven success in managing growth and experience with change management.
Ability to drive results, think strategically and implement a strategy
Strategic visionary and planner
Strong organizational and analytical skills that result in conclusive recommendations
Excellent oral and written communication skills and interpersonal skills
Active Life and Health Insurance License in FL preferable

About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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Public Service Administrator - Opt 1 (Chief Records Office)
State of Illinois
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Location Icon Sangamon County, Illinois

Description of Duties/Essential FunctionsUnder administrative direction of the Chief Public Safety Officer; serves as Chief Record Officer for the Department of Corrections; manages, through subo...

Description of Duties/Essential Functions

Under administrative direction of the Chief Public Safety Officer; serves as Chief Record Officer for the Department of Corrections; manages, through subordinate regional staff, all institutional Record Office operations; develops and implements policies and procedures regarding offender record maintenance. Travels in the performance of duties.

***THIS IS A MERIT COMP POSITION AND IS NOT COVERED BY A COLLECTIVE BARGAINING UNIT***

Minimum Requirements

Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business or public administration; requires three years of responsible administrative experience including significant experience in an area related to records management and retention; requires extensive knowledge of the functions of State government and of the character of relationshsips between the Executive branch with other branches; requires working knowledge of the principals of statistics; requires knowledge of Juvenile and Adult sentencing laws and sentence calcualtions. Requires ability to interpret new legislation and appellate mandates. Requires ability to excercise judgement and discretion in developing, implementing and interpreting departmental policies and procedures. Requires ability to develop and maintain cooperative working relationships. Requires a valid, appropriate, driver's license and ability to travel statewide.

Conditions of Employment: Requires the ability to pass the IDOC/IDJJ background check.
On January 1, 2020, the Cannabis Regulation and Tax Act will make it legal for residents over the age of 21 to produce, consume and sell cannabis in Illinois. Please note that although the law has changed, the Department will continue to enforce the Department’s zero tolerance Drug Testing policy.
The use of unauthorized drugs, including cannabis, by an employee, regardless of the position held is prohibited.

Work Hours & Location/Agency Contact
Anticipated Starting Salary: $85,000-$95,000year
Full salary range: $37,392/year - $123,036/year
  • Alternative Formula eligibility to be determined at time of hire

WORK HOURS: 8:30 a.m. - 5:00 p.m. Monday through Friday with Saturday / Sunday off.
AGENCY/LOCATION: Illinois Department of Corrections 1301 Concordia Ct., Springfield, IL

CONTACT:
Apply via Email (include BID ID in Subject line), USPS or Concordia Drop Box:
IDOC/ Public Safety Shared Services
Melissa Long, HR Rep
1301 Concordia Ct
Springfield, IL 62794
Melissa.long2@illinois.gov (Emails should include BID ID number in Subject Line and SIGNED application and bid form MUST be in one attachment)
How to Apply


**PLEASE SEE NEW CMS GRADING PROCESS BELOW**

Bids/applications must be SIGNED and received by the agency contact by the closing date of the posting; late applications will be considered ineligible.

CANDIDATES MUST SUBMIT A SEPARATE BID FORM AND/OR SIGNED APPLICATION FOR EACH POSTED VACANCY.

APPLICATION – BIDDING PROCEDURES:

PROMOTIONAL OPPORTUNITY (applying for a grade OR currently hold a grade):
Effective November 1, 2019 CMS Examining no longer accepts signed CMS 100B applications. Current employees interested in this position must submit a bid form and completed promotional application SIGNED CMS100B, (REV. 07/2019 or newer) to the Agency Contact; this must be done within the bid/posting period and contain the posting ID number on all the forms.

ALL OTHER INTERESTED CANDIDATES (Voluntary Reduction, Job Assignments & Transfer):
Applicants must submit a bid form, transfer request form (if applicable), and a completed SIGNED employment application CMS 100, (Rev. 07/2019 or newer) to the Agency Contact; this must be done within the posting period and contain the bid/posting ID on all the forms.

NON-STATE APPLICANTS/GENERAL PUBLIC: You must also submit the SIGNED CMS 100 (Rev. 07/2019 or newer) to the Agency Contact in order to be eligible.

Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).

Additional Documentation for Public Service Administrator:

Option 1 - Gen Adm/Bus-Mkt-Lbr-Per

Class Specification (Download PDF reader)
Additional Title and Exam Information (Download PDF reader)

These documents are in PDF format and can be viewed using Adobe Reader.

NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.

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Public Service Administrator - Opt 1 (Chief Records Office)
State of Illinois
Like Button
Location Icon Sangamon County, Illinois

Description of Duties/Essential FunctionsUnder administrative direction of the Chief Public Safety Officer; serves as Chief Record Officer for the Department of Corrections; manages, through subo...

Description of Duties/Essential Functions

Under administrative direction of the Chief Public Safety Officer; serves as Chief Record Officer for the Department of Corrections; manages, through subordinate regional staff, all institutional Record Office operations; develops and implements policies and procedures regarding offender record maintenance. Travels in the performance of duties.

***THIS IS A MERIT COMP POSITION AND IS NOT COVERED BY A COLLECTIVE BARGAINING UNIT***

Minimum Requirements

Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business or public administration; requires three years of responsible administrative experience including significant experience in an area related to records management and retention; requires extensive knowledge of the functions of State government and of the character of relationshsips between the Executive branch with other branches; requires working knowledge of the principals of statistics; requires knowledge of Juvenile and Adult sentencing laws and sentence calcualtions. Requires ability to interpret new legislation and appellate mandates. Requires ability to excercise judgement and discretion in developing, implementing and interpreting departmental policies and procedures. Requires ability to develop and maintain cooperative working relationships. Requires a valid, appropriate, driver's license and ability to travel statewide.

Conditions of Employment: Requires the ability to pass the IDOC/IDJJ background check.
On January 1, 2020, the Cannabis Regulation and Tax Act will make it legal for residents over the age of 21 to produce, consume and sell cannabis in Illinois. Please note that although the law has changed, the Department will continue to enforce the Department’s zero tolerance Drug Testing policy.
The use of unauthorized drugs, including cannabis, by an employee, regardless of the position held is prohibited.

Work Hours & Location/Agency Contact
Anticipated Starting Salary: $85,000-$95,000year
Full salary range: $37,392/year - $123,036/year
  • Alternative Formula eligibility to be determined at time of hire

WORK HOURS: 8:30 a.m. - 5:00 p.m. Monday through Friday with Saturday / Sunday off.
AGENCY/LOCATION: Illinois Department of Corrections 1301 Concordia Ct., Springfield, IL

CONTACT:
Apply via Email (include BID ID in Subject line), USPS or Concordia Drop Box:
IDOC/ Public Safety Shared Services
Melissa Long, HR Rep
1301 Concordia Ct
Springfield, IL 62794
Melissa.long2@illinois.gov (Emails should include BID ID number in Subject Line and SIGNED application and bid form MUST be in one attachment)
How to Apply


**PLEASE SEE NEW CMS GRADING PROCESS BELOW**

Bids/applications must be SIGNED and received by the agency contact by the closing date of the posting; late applications will be considered ineligible.

CANDIDATES MUST SUBMIT A SEPARATE BID FORM AND/OR SIGNED APPLICATION FOR EACH POSTED VACANCY.

APPLICATION – BIDDING PROCEDURES:

PROMOTIONAL OPPORTUNITY (applying for a grade OR currently hold a grade):
Effective November 1, 2019 CMS Examining no longer accepts signed CMS 100B applications. Current employees interested in this position must submit a bid form and completed promotional application SIGNED CMS100B, (REV. 07/2019 or newer) to the Agency Contact; this must be done within the bid/posting period and contain the posting ID number on all the forms.

ALL OTHER INTERESTED CANDIDATES (Voluntary Reduction, Job Assignments & Transfer):
Applicants must submit a bid form, transfer request form (if applicable), and a completed SIGNED employment application CMS 100, (Rev. 07/2019 or newer) to the Agency Contact; this must be done within the posting period and contain the bid/posting ID on all the forms.

NON-STATE APPLICANTS/GENERAL PUBLIC: You must also submit the SIGNED CMS 100 (Rev. 07/2019 or newer) to the Agency Contact in order to be eligible.

Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).

Additional Documentation for Public Service Administrator:

Option 1 - Gen Adm/Bus-Mkt-Lbr-Per

Class Specification (Download PDF reader)
Additional Title and Exam Information (Download PDF reader)

These documents are in PDF format and can be viewed using Adobe Reader.

NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.

QUICK APPLY
QUICK APPLY
New Hire Coordinator CDS
Disability
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Location Icon San Antonio, Texas

CDS in Texas, an affiliate of Disability Services of the Southwest, is seeking a New Hire Coordinator in San Antonio! CDS in Texas provides a foundation of support that enables individuals with d...

CDS in Texas, an affiliate of Disability Services of the Southwest, is seeking a New Hire Coordinator in San Antonio!

CDS in Texas provides a foundation of support that enables individuals with disabilities to self-direct their care.

The cornerstone of our success is our team’s compassionate and dedicated relationship with the families we serve. When you join the CDS in Texas family, you join a team of compassionate and dedicated staff who know that they are making a difference in the lives of the clients we serve.

Essential Tasks:

  • Verify employment and personal references of all applicants and conduct criminal background checks.
  • Maintains license renewal documentation and personnel records for all clients.
  • Assists clients with submitting documentation and filling out forms correctly.
  • Contacts clients when all new hire paperwork are completed.
  • Prepares and processes all new hire packages for clients.
  • Assists in designing and developing new tools to help with tracking of personnel data.

Requirements:

  • High school diploma or GED required.
  • Must be bilingual in English and Spanish.
  • Associate's Degree or other 2-year degree is preferred.
  • Competence in MS Office.
  • Must be able to type a minimum of 35 wpm and be comfortable using and creating Excel spreadsheets.
  • Must be able to pass a Criminal Background Check.
  • Willingness to work with health care professional, clients, families, and the general public.
  • Ability to recognize problems, communicates effectively, and works independently.

Apply online to become a part of our compassionate and dedicated team www.dsswtx.org or submit your resume directly to jobs@dsswtx.org

QUICK APPLY
QUICK APPLY
New Hire Coordinator CDS
Disability
Like Button
Location Icon San Antonio, Texas

CDS in Texas, an affiliate of Disability Services of the Southwest, is seeking a New Hire Coordinator in San Antonio! CDS in Texas provides a foundation of support that enables individuals with d...

CDS in Texas, an affiliate of Disability Services of the Southwest, is seeking a New Hire Coordinator in San Antonio!

CDS in Texas provides a foundation of support that enables individuals with disabilities to self-direct their care.

The cornerstone of our success is our team’s compassionate and dedicated relationship with the families we serve. When you join the CDS in Texas family, you join a team of compassionate and dedicated staff who know that they are making a difference in the lives of the clients we serve.

Essential Tasks:

  • Verify employment and personal references of all applicants and conduct criminal background checks.
  • Maintains license renewal documentation and personnel records for all clients.
  • Assists clients with submitting documentation and filling out forms correctly.
  • Contacts clients when all new hire paperwork are completed.
  • Prepares and processes all new hire packages for clients.
  • Assists in designing and developing new tools to help with tracking of personnel data.

Requirements:

  • High school diploma or GED required.
  • Must be bilingual in English and Spanish.
  • Associate's Degree or other 2-year degree is preferred.
  • Competence in MS Office.
  • Must be able to type a minimum of 35 wpm and be comfortable using and creating Excel spreadsheets.
  • Must be able to pass a Criminal Background Check.
  • Willingness to work with health care professional, clients, families, and the general public.
  • Ability to recognize problems, communicates effectively, and works independently.

Apply online to become a part of our compassionate and dedicated team www.dsswtx.org or submit your resume directly to jobs@dsswtx.org

QUICK APPLY
QUICK APPLY
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Client & Sales Administration

Salary Comparison

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$40,136 /yr
Median Average:
$40,136


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Client & Sales Administration Salaries
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How much do Client & Sales Administration earn in United States? The average salary of Client & Sales Administration is $40,136 in United States
$40,136 /yr
Additional Cash Compensation Information Icon
Average $40,136
Range $40K - $50K
Last updated September 25 2020
The average pay range for Client & Sales Administration is between $40K and $50K. Salaries vary from a low of $30K up to $60K per year. The average number of Client & Sales Administration roles advertised per month is 1708 in United States between October 2019 and September 2020.
What are the most common skills required to be a Client & Sales Administration? The most common skills required for a Client & Sales Administration are:
Excel Healthcare Paperwork Paperwork Travel Accounting Writing Teamwork Compliance Records English Scheduling Marketing Administrative Communicating Insurance Sales Typing Accountability Accountability Administrative Communicating Insurance Sales Typing Marketing Reporting Liaison Ning Organized
See all 30 skills

These skills are most commonly found in Client & Sales Administration job advertisements and position descriptions.

Last updated August 31 2020
Which recruitment agencies have the largest number of Administration & Office Support roles in United States?
See which recruitment agencies advertise the most Administration & Office Support roles. See what salaries they paid for Administration & Office Support in United States. See how they compare to the average Administration & Office Support salary of $40,637.
University of Kentucky
Louisville (100%)
34

$37K-$49K

($2,529)

$37K-$49K
($2,529)
University of Utah
Salt Lake City (100%)
26

$27K-$30K

(($11,762))

$27K-$30K
(($11,762))
Arkansas Department of Human Services
Memphis (100%)
26

$37K-$53K

($4,863)

$37K-$53K
($4,863)
State of New Mexico
Albuquerque (100%)
25

$27K-$48K

(($3,137))

$27K-$48K
(($3,137))
State of Illinois
Chicago (50%), St. Louis (50%)
20

$63K-$104K

($43,113)

$63K-$104K
($43,113)
Last Updated July 29 2020
Where are Client & Sales Administration in United States sourced from?
Client & Sales Administration are sourced from
these companies
Target
7-Eleven
21 Century Business Insights
24th Street Realty
AAMFT
Client & Sales Administration are sourced in United States are most likely to be sourced from these schools
Monash University
University of Oregon
La Trobe University
RMIT University
Mercy College
Last updated September 25 2020
Where are most Client & Sales Administration roles located in United States?
Seattle 27 / 4%
Chicago 25 / 4%
Boston 19 / 3%
Philadelphia 19 / 3%
Los Angeles 18 / 3%
Last updated September 26 2020
Which locations in United States pay the most for Client & Sales Administration?
Mesa ($51K)
San Jose ($51K)
St. Louis ($49K)
Washington ($47K)
Anchorage ($45K)
Last updated September 26 2020

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